Privacy & Management of Personal Data

Scope of this Privacy Policy

This Privacy Policy applies to personal data collected in connection with your use of Ffbet’s services and website. It explains what data we collect, how we process it, the purposes for processing, the retention periods, and your rights under applicable data protection laws. The data controller is Ffbet, and we may appoint processors to handle data on our behalf in accordance with this policy.

What data we collect

• Personal data: full name, date of birth, country of residence, postal address, identification documents, and contact details including email and telephone.
• Financial data: payment method details needed to process transactions, account balance, and transaction history. We do not store full card numbers unless required by payment processors and in compliance with applicable standards.
• Usage data: IP address, device identifiers, operating system, browser type, language, time stamps, and location data where permitted by you.
• Account and profile data: username, account settings, marketing preferences, and communications history with support.
• Identity and verification data: documents and information necessary for Know Your Customer checks.
• Other data you provide to us in communications or promotions.

How we collect data

We collect personal data through registration and account creation, use of our services and website, communications with support, participation in promotions, cookies and similar technologies, and data supplied by third parties you authorize to share with us. If you do not provide the data we request, we may be unable to register, provide services, or respond to inquiries.

Purposes of processing

• To register and operate your account and provide services.
• To verify identity and comply with regulatory requirements, including Know Your Customer checks.
• To process payments and manage wagers and related transactions.
• To communicate with you and respond to inquiries.
• To improve the service and customize your experience.
• To conduct marketing campaigns and, where you have provided consent, to send marketing communications.
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities.
• To comply with legal obligations and to exercise or defend legal claims.

Data retention

We retain personal data for as long as necessary to provide our services, fulfill contractual obligations, and comply with legal requirements. AML-related records may be kept for up to ten years after account closure. Other data may be retained for periods required by law and internal policies.

Security of your data

Ffbet implements proportionate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Access is restricted to personnel who require it to perform their duties, and data is stored with appropriate protections, including encryption where applicable, alongside routine security testing and monitoring.

Marketing consent

We may process your personal data for marketing purposes where permitted by law or with your explicit consent. You may withdraw consent or opt out at any time using the unsubscribe mechanism in communications or by contacting support.

Cookies and tracking technologies

We use cookies to operate the site and to collect usage information. Essential cookies are necessary for service delivery; non-essential cookies may be used for analytics and personalization. You may configure your browser to reject cookies or limit tracking; note that doing so may affect service functionality.

Your rights

You have the following rights regarding your personal data, subject to applicable law:

• Access: obtain copies of your personal data.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of data under applicable conditions.
• Restriction: request restriction of processing under certain conditions.
• Object: object to processing where lawful grounds do not apply to the service.
• Portability: request transfer of data to another controller or to you, where applicable.
• Withdraw consent: withdraw consent where processing is based on consent.

Data transfers and international transfers

We may transfer personal data to recipients located in jurisdictions outside your residence for the purposes described in this policy. Such transfers are subject to safeguards consistent with applicable data protection laws, including contractual protections and, where required by law, other transfer mechanisms.

Sharing with third parties

We may disclose personal data to service providers that perform functions on our behalf (for example, identity verification, payment processing, IT services, and customer support) or to regulators when required by law. We require these recipients to implement appropriate privacy and security measures and to process data only in accordance with our instructions.

Data Protection Officer and contact

Ffbet maintains a designated Data Protection Officer responsible for monitoring compliance with this policy. You may contact the DPO at [email protected] or reach our privacy team at [email protected] with any questions or requests regarding your personal data. For exercise of rights or complaints, please provide sufficient information to verify your identity.

Contact and updates

For questions about this policy or to exercise your rights, contact [email protected]. This policy is effective as of the date stated at the top and may be updated from time to time; material changes will be communicated on our site.

Gambling-specific safeguards

Ffbet applies age verification, self-exclusion, and responsible gaming measures in line with governing regulations and platform standards. Data collected for these controls is processed solely for the purposes of facilitating safe and compliant gambling activities and enforcing applicable restrictions.