Self-exclusion Policy

Scope and purpose

Ffbet provides a Self-Exclusion Policy to formalize the options by which a player may pause or permanently restrict access to all Ffbet products. The Policy applies to all accounts registered with Ffbet and governs activity across casino, live casino, and sports-related offerings where available. It operates in conjunction with the General Terms and Conditions, the Privacy Policy, and relevant regulatory requirements.

Definitions

Self-exclusion means a formal, time-bound or permanent restriction of access to all Ffbet products chosen by the user. Time-out means a short-term break from all Ffbet activity. User refers to the individual who holds the Ffbet account. The Company refers to the licensed operator responsible for Ffbet services. Promotional material includes all marketing communications and offers from Ffbet.

Eligibility and age verification

Access to Ffbet services is restricted to individuals who are at least 18 years old or the legal age in the user’s jurisdiction. By initiating self-exclusion, the user confirms the intention to pause activity for the selected period. Ffbet will perform identity verification as part of processing the self-exclusion request and may request documentation to confirm identity and age.

Self-exclusion options and durations

Ffbet offers two mechanisms for risk reduction: Time-out (short break) and Self-exclusion (longer break). The available options are fixed as described below.

• Time-out (short break): Configured by the user within the Account Profile. While in effect, the user may not deposit, withdraw, or play any Ffbet product. The time-out duration is fixed within the Account Profile. Revocation may be requested only after 24 hours from the initial time-out request, and the account will re-activate automatically upon expiration.
• Self-exclusion (longer break): Initiated by the user through an electronic notice or profile request. A 24-hour cooling-off period is applied following receipt of the request; during this cooling-off period the account is disabled and no gambling activity is possible. After the cooling-off period, the user will be presented with the available self-exclusion durations (fixed periods: 1 month, 3 months, 6 months, or 12 months). The user must confirm the chosen period by subsequent electronic notice. If no confirmation is received within 24 hours after the cooling-off period, the account is reopened and the user is notified by email. Once self-exclusion is activated, deposits and withdrawals are disabled for the duration of the period. Upon expiration, the account may be automatically reactivated unless renewed or extended in accordance with this Policy. There are no variations of the pre-selected self-exclusion periods.

The Company reserves the right to deny a revocation request in its absolute discretion, subject to applicable law and internal policy.

How to request and activation flow

Requests may be initiated through the user’s profile or via formal electronic notice to the designated contact. The process is as follows: (a) submit the request; (b) if time-out is chosen, wait 24 hours before revocation can be requested; (c) if self-exclusion is chosen, a 24-hour cooling-off period applies; (d) after cooling-off, select a fixed exclusion period and provide confirmation; (e) if no confirmation is received within 24 hours after cooling-off, the account is reopened and confirmed by email. During any exclusion, the account will be inaccessible for gambling activities, and no promotions will be sent to the user.

Effect during exclusion

During time-out or self-exclusion, the user may not access or use any Ffbet products, including deposits and withdrawals. If the user attempts to circumvent the exclusion by opening another account with the same personal details or altered registration data, Ffbet will implement appropriate restrictions and monitoring in accordance with its KYC and AML policies.

Financial protection and limits

In addition to exclusion options, the user may set financial limits within the Account settings, including daily, weekly, and monthly deposit limits, loss limits, and wager limits. If the user exceeds any self-imposed limit, no further action related to that limit is permitted. Revoke of a limit or exclusion requires written or electronic notice. The Company will consider such requests but may deny them in its absolute discretion, consistent with regulatory requirements and internal risk controls. Ffbet will take reasonable steps to prevent promotional material from reaching excluded players, though responsibility for any third-party access or altered registrations remains with the user.

Promotions and communications during exclusion

During any exclusion, no marketing communications relating to bonuses, promotions, or offers will be sent to the user. The Company will endeavor to enforce this, but cannot guarantee prevention in all circumstances where commercial communications are attempted through external channels or alternate accounts.

KYC, privacy and data handling

Self-exclusion requests are processed in accordance with Ffbet’s Know-Your-Customer procedures and applicable data protection laws. Personal data collected to verify identity and administer the exclusion will be stored securely and retained only for as long as required to meet legal, regulatory, and business requirements. The user has rights to access, rectify, and erase personal data subject to legal constraints.

Record keeping and compliance

Ffbet maintains comprehensive records of all self-exclusion and time-out requests, including dates, durations, and status, for audit and regulatory compliance. Reasonable controls are implemented to ensure adherence to exclusion mechanisms and to prevent marketing communications to excluded individuals.

Support and assistance

Ffbet provides access to customer support to assist with self-exclusion requests and to discuss responsible gaming concerns. If the user experiences difficulty with gambling behavior, the Company will provide information about available support resources on request and may share guidance on professional help options consistent with regulatory requirements.

Effective date and updates

This Self-Exclusion Policy is effective on publication and may be updated. The Company will provide notice of material changes in accordance with the Terms and Conditions and applicable regulatory requirements.

Governing law and disputes

This Policy is governed by the laws applicable to Ffbet’s licensing jurisdiction. Disputes arising under or in connection with self-exclusion will be resolved through the Company’s dispute resolution framework and, where applicable, regulatory processes.

Contact information

For questions or to initiate self-exclusion or time-out, please contact Ffbet Customer Support via the profile interface or the electronic contact channel described in the User Terms. The Company will respond promptly and treat information provided in confidence, in accordance with data protection principles.